Customer Service

Exceptional customer service is the backbone of any reliable diagnostic software provider. Here’s what you can expect when engaging with IMCalc support team.

Service Channels

We offer multiple contact methods for your convenience:

24/7 Live Chat: Instant responses from technical specialists.

Phone Support: Toll‑free numbers in major regions (US, EU, APAC).

Email: Detailed inquiries with 4‑hour response guarantee.

Key Service Areas and Onboarding Assistance

• Personalized setup tutorials.
• Hardware compatibility checks.
• Initial calibration guidance.
• Technical Troubleshooting
• Error code interpretation.
• Connection issue resolution.
• Firmware update support.
• Product Recommendations
• Matching software to vehicle makes/models.
• Advice on hardware bundles.
• Licensing options.
• Regulatory Compliance
• GDPR/CCPA data handling guidance.
• Emissions testing protocol updates.
• Recall campaign integration.

Service Standards

• Response Time: Under 15 minutes for live channels.
• Resolution Rate: 93,5% of issues resolved in first contact.
• Multilingual Support: English, French, German.
• Knowledge Base: 100+ searchable articles and guides.